Accessibility Statement

1. Our commitment

National Digital (ABN 13 744 838 758) builds digital platforms for a living, so we hold our own website to the standard we recommend to clients: accessible by default, not by exception. We treat accessibility as an engineering requirement rather than a compliance checkbox, and we are committed to making this site usable for as many people as possible, regardless of ability, device or assistive technology.

2. Conformance status

The Web Content Accessibility Guidelines (WCAG) define how to make web content more accessible to people with disability. Published by the World Wide Web Consortium (W3C), they are the internationally recognised benchmark for web accessibility.

This website is partially conformant with WCAG 2.2 at Level AA. "Partially conformant" means that most of the content meets the standard, but some parts — described under "Known limitations" below — do not yet fully conform.

3. How we build for accessibility

Accessibility on this site is enforced in our build pipeline, not just reviewed occasionally. In practice that means:

• Semantic structure — every page uses semantic HTML landmarks and a logical heading hierarchy, so screen readers and other assistive technologies can navigate reliably.
• Keyboard access — all interactive elements are keyboard-operable, and a skip-to-content link is the first focusable element on every page.
• Colour contrast — text and interface colours are defined as design tokens checked against WCAG AA contrast ratios, with automated audits run on every change before it can be published.
• Automated audits in our deployment gate — Lighthouse accessibility audits run against every change and block a release when a regression is detected, rather than shipping quietly.
• Resilient rendering — pages are server-rendered, so core content is readable even before scripts load, and the site remains usable on slow connections.
• Print-friendly pages — all content pages carry dedicated print styles for people who prefer or need paper.
• Descriptive text alternatives — images and interactive controls carry meaningful alternative text and ARIA labels.

4. Technical specifications

Accessibility of this site relies on the following technologies working with your browser and any assistive technologies you use: HTML, WAI-ARIA, CSS and JavaScript. Core content is server-rendered, so it remains readable if JavaScript is turned off or fails to load.

5. How we assess accessibility

We assess this site using a combination of automated testing and manual review. Automated Lighthouse audits run in our deployment gate, and we run additional axe-core accessibility scans against the built site. Because automated tools can only detect a portion of accessibility issues, we also carry out manual checks — including keyboard-only navigation and testing with assistive technologies — and we treat feedback from the people who use this site as an important part of how we find and fix problems.

6. Known limitations

We'd rather be straight with you than pretend perfection:

• Our booking widget is an embedded third-party service that is outside our direct control and may not fully meet the same standard. Anything it does can also be arranged by phone or email. (Our contact form is our own accessible markup; only the address it submits to is third-party, which does not affect the form's accessibility.)
• Legacy PDF or downloadable documents, where they exist, may predate our current standards. Ask us and we'll provide an accessible alternative.

7. Your rights under Australian law

In Australia, the Disability Discrimination Act 1992 (Cth) makes it unlawful to discriminate against people with disability, including in the provision of information and online services. The Australian Human Rights Commission, which administers the Act, recognises the Web Content Accessibility Guidelines as the practical benchmark for meeting these obligations, and publishes its "World Wide Web Access: Disability Discrimination Act Advisory Notes" to that effect. Working towards WCAG 2.2 Level AA is how we meet our responsibilities under this legislation.

8. Feedback and contact

If anything on this site is hard to use with your browser, device or assistive technology, we genuinely want to know — reports like these get triaged the same way we triage software defects.

Email: accessibility@nationaldigital.com.au

Phone: 1300 800 855

It helps if you can tell us the page you were on, what you were trying to do, and the assistive technology or browser you were using. You can also reach the team through our contact page, and read about how we handle the personal information you send us in our privacy policy. We aim to respond within one business day. If you are not satisfied with our response, you can raise the matter with the Australian Human Rights Commission, which can take complaints about disability discrimination.

9. About this statement

This accessibility statement was last reviewed on 8 July 2026. We review it whenever we make significant changes to the site, and at least once a year.