Hub · 2 guides
Workflow automation and business process automation for Australian businesses
Automate the steps between your accounting, CRM, commerce and operational systems. See what we cover, where we start and what it costs.
Written by Cameron Young, CEO · Reviewed by Tara Buckley, COO on
Quick answer:National Digital builds workflow automation between the accounting, CRM, commerce and operational systems a business already runs, and adds AI only where a step needs a model to interpret information.
Last updated
Quick answer
What does workflow automation involve for a business?
Workflow automation uses rules to move work between business systems without a person re-keying it. National Digital builds it as integrations between accounting, CRM, commerce and operational platforms, and adds AI only where a step needs interpretation.
Additional Context
A rule fires when an event happens in one system, such as an approved invoice or a new booking, and the next system updates itself.
Sources
- Business Use of Information Technology
ABS data on Australian business adoption of digital technologies, including AI-driven tools.
Workflow automation
What this hub covers
Workflow automation covers the rules that run between systems with no conversation involved. It includes integration-led automation across accounting, CRM, commerce and operational systems, and custom automation for the cases where packaged tools and no-code connectors have reached their limits. The usual project extends the systems a business already runs and does not replace them.
Guides in this hub
The guide on automating business processes explains which processes to automate first and where AI helps. The guide on IT business process automation covers ticketing, access requests and reporting.
Where to start and what it costs
The AI Automation Assessment is the starting point. It costs $2,950 (AI Automation Assessment), examines one process as it is done today, agrees the standard the automation has to meet and produces an estimate for the first build. One production automation takes 10 – 25 team days and costs $14,950 – $37,375 (AI automation), ex GST. A step that needs a model to hold a conversation belongs under AI agents, and a step that reads invoices, receipts or forms belongs under document processing.
Next steps
Two ways to get a number.
Get a range now
Seven questions, an instant cost range. No email address, no callback.
Estimate your projectGet a payback figure
An AI Automation Assessment is a fixed $2,950 engagement: one workflow examined as it is performed, then a shortlist ranked by payback with an estimate for the first build. The fee is credited in full against the first automation build within 90 days.
See the AI Automation AssessmentTalk to us about automating a workflow
Tell us which systems the work passes through and which step a person repeats today.