Hub · 1 guide
Application support and maintenance for software you did not build
Take over, maintain and support an application that another team built. See what we cover, where we start and what it costs.
Quick answer:National Digital takes over, maintains and supports applications that another team built, starting with a fixed-fee Platform Health Check and then a first quarter of fixes.
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Quick answer
Who can take over and support an application that another team built?
National Digital takes over applications it did not build. The work starts with a Platform Health Check that reports on the code, infrastructure, security and documentation, and continues with access handover, documentation and a first quarter of fixes.
Additional Context
A system that nobody maintains still holds the data it held on its last day of support, and the Privacy Act applies to that data.
Sources
- OAIC – Australian Privacy Principle 11: Security of personal information
APP 11 requires reasonable steps to protect personal information for as long as it is held, and to destroy or de-identify it once it is no longer needed.
Application support
What this hub covers
Application support covers the work after a system goes live: security patching, framework and dependency upgrades, monitoring, fixes and a response time for a fault. It applies to applications National Digital built and to applications another team built. The guide on the security risk of an unmaintained application explains why a system with no owner is still a liability.
Where to start and what it costs
An inherited application starts with the Platform Health Check, which costs $3,950 (Platform Health Check). Taking the system over after the health check costs $6,600 – $22,880 (Taking over a system (per month, first quarter)) a month for the first quarter. Managed hosting and support costs $1,495 (Managed hosting and support (per month)) a month, and a Product Support retainer adds engineering hours for fixes and new work. Every price here excludes GST.
Next steps
Two ways to get a number.
Get a range now
Seven questions, an instant cost range. No email address, no callback.
Estimate your projectFind out what condition it is in
A Platform Health Check is a fixed $3,950 review of the code, infrastructure, security posture and documentation, ending in a written report and one recommendation. The fee is credited in full against a rebuild that proceeds within 90 days.
See the Platform Health CheckTalk to us about an application you need supported
Tell us what the application does, where it is hosted and who looks after it today.