Pillar · 4 hubs · 8 guides
Software support and modernisation for Australian businesses
Keep the software your business runs on hosted, patched, supported and current. Cloud engineering, application support, legacy modernisation and technical due diligence.
Quick answer:National Digital supports and modernises software that is already running, through cloud engineering, application support, legacy modernisation and technical due diligence, starting with a fixed-fee Platform Health Check.
Quick answer
What is software support and modernisation?
Software support and modernisation keeps a system that is already running hosted, patched, monitored and current, and replaces its ageing parts in stages so the business keeps trading while the work is done.
Additional Context
The work starts with an assessment of the system as it runs today. The assessment shows what to fix first, what to leave alone and what a handover from a previous provider needs to include.
Sources
- Cloud Security Guidance
ACSC guidance on configuring and operating cloud services securely.
- OAIC – Australian Privacy Principle 11: Security of personal information
APP 11 requires reasonable steps to protect personal information for as long as it is held, and to destroy or de-identify it once it is no longer needed.
What this practice covers
What software support and modernisation covers
This practice covers the systems a business already runs. It has four parts, and each has its own page.
- Cloud engineering covers hosting, cloud migration, monitoring and performance.
- Application support covers taking over and maintaining an application that another team built.
- Legacy modernisation covers replacing the ageing parts of a system in stages.
- Technical due diligence covers an independent review of a system before a purchase, a handover or a rebuild.
Where to start
The first step for an existing system is the Platform Health Check, a fixed-fee report on the condition of the code, infrastructure, security and documentation. It costs $3,950 (Platform Health Check). Taking over a system after the health check costs $6,600 – $22,880 (Taking over a system (per month, first quarter)) a month for the first quarter. Managed hosting and support for a system in production costs $1,495 (Managed hosting and support (per month)) a month, and engineering hours on top come under a Product Support retainer. Every price here excludes GST.
Next steps
Two ways to get a number.
Get a range now
Seven questions, an instant cost range. No email address, no callback.
Estimate your projectFind out what condition it is in
A Platform Health Check is a fixed $3,950 review of the code, infrastructure, security posture and documentation, ending in a written report and one recommendation. The fee is credited in full against a rebuild that proceeds within 90 days.
See the Platform Health CheckTalk to an engineer about the system you run
Tell us what the system does and who looks after it today. You will get a considered reply from the engineer who would do the work, within one business day.
Explore this pillar
7 guides
Cloud engineering
Cloud engineering that connects your platforms, modernises legacy systems and scales without a risky rebuild. Get in touch.
1 guide
Application support and maintenance
Take over, maintain and support an application that another team built. See what we cover, where we start and what it costs.
0 guides
Legacy modernisation
A staged approach to legacy application modernisation that keeps systems running while old code is replaced. See how it works.
0 guides
Technical due diligence
An independent review of a software system before you buy it, take it over or rebuild it. See what we review and what you receive.